Terms of Service
These Terms govern your use of the AppSite platform. They apply differently depending on how your workspace is hosted, because the two hosting models put control, cost and responsibility in different hands. The edition you are reading is shown above.
Your workspace runs on AppSite-operated Google Cloud infrastructure. Your data is stored in shared databases, separated from other customers by tenant identifier and enforced server-side security rules. AppSite operates, deploys, patches, monitors and backs up the platform for you.
Acceptance
By accessing or using AppSite — including any module, dashboard, portal, tenant site, API or connected service — you agree to these Terms. If you are agreeing on behalf of an organization, you confirm you are authorized to bind that organization, and "you" means that organization.
If you do not agree, do not use the services.
Beta service
AppSite is currently offered as a public beta. The platform is under active development: features may change, be withdrawn, or behave unexpectedly, and interruptions and defects should be expected rather than treated as unusual.
You should use the beta for evaluation, testing, and preparing your business data — not as the sole system of record for anything your business cannot afford to lose. Keep your own independent copy of any data that matters to you. Do not rely on the platform as your only copy.
We may change, suspend or discontinue any part of the beta, and may reset, migrate or delete beta data, at any time and without notice.
Beta data loss and your remedy
Data created during the beta may be lost, corrupted, or made unrecoverable. That includes records you have entered, uploaded files, configuration, and anything generated by AI features. Backups are taken, but during the beta we do not warrant that any particular data can be restored, and we do not offer a recovery time or recovery point commitment.
AppSite does not currently carry insurance covering customer data loss or business interruption. We are telling you this plainly so you can decide what to put into the platform during the beta.
Accordingly, and to the fullest extent permitted by law, your sole and exclusive remedy for loss, corruption or unavailability of data during the beta is a refund of the fees you paid to AppSite for the affected subscription period, up to and including a full refund of all fees you have paid. We will not be liable for any other loss arising from beta data loss, including lost business, lost revenue, or the cost of reconstructing your records.
Nothing in this section limits any liability that cannot be limited under applicable law, including under consumer protection legislation.
Your tenancy
Your workspace runs on infrastructure that AppSite owns and operates. Your data is stored in databases shared with other customers and separated by a tenant identifier enforced by server-side security rules, not by physical separation.
AppSite is responsible for deploying, patching, monitoring and backing up the platform. Cloud infrastructure costs are included in your subscription; you do not hold a separate account with the underlying cloud provider.
Because the environment is shared, maintenance, upgrades and incident response apply platform-wide and are not scheduled per customer.
Accounts and access
You are responsible for activity under your account and for keeping credentials secure. Tell us immediately if you suspect unauthorized access.
Administrators in your organization can grant, change and revoke other users' access. You are responsible for the access your administrators grant.
We may suspend an account that violates these Terms or creates a security, legal or operational risk. Where practical we will tell you first; where the risk is active we may suspend first and tell you promptly after.
Your data and content
You own the data and content you put into the platform. You grant AppSite only the rights needed to host, transmit, secure, back up and support it, and to provide the features you have enabled.
AppSite does not sell customer data, and does not use the contents of your workspace to train machine learning models.
You are responsible for having the right to submit the content you submit, and for its lawfulness.
Acceptable use
You may not use the platform to break the law, infringe others' rights, send unsolicited bulk email, distribute malware, attempt to breach or overload the platform or another customer's workspace, probe or scan infrastructure you do not own, or resell the platform except under a written agreement.
You may not attempt to access another tenant's data. Where the platform is shared, deliberate attempts to cross tenant boundaries are treated as a security incident and may result in immediate suspension.
Subscriptions, fees and renewal
Paid plans renew automatically for the same period until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period and does not retroactively refund that period.
Beta subscriptions taken during the beta window are held at $33 per month for 24 months from the start of the subscription. At the end of that 24-month term the subscription renews at the then-current standard rate, which is $44 per month as at the date of these terms. The held rate applies only for as long as the subscription remains active and uncancelled.
Client portal access is billed on activity, not on seats reserved: $1 per month for each portal client who signs in or transacts during that month. A portal client who is inactive for a month is not charged for that month, and a workspace begins with no portal clients.
User allowances depend on tenancy. On the shared platform a subscription includes up to 5 administrator users and up to 50 staff users, and developer seats are not offered. On a dedicated tenancy you operate your own infrastructure and pay its costs directly, so administrator and staff users are not capped; developer seats are limited to 3.
Fees are stated in Canadian dollars unless your plan says otherwise, and are exclusive of taxes. Applicable taxes are added based on your billing jurisdiction.
We may change pricing for a future renewal with at least 30 days' notice. Price changes never apply retroactively to a period you have already paid for.
Non-payment may lead to suspension. We will give notice and a reasonable opportunity to resolve it before suspending a paid account.
AI features and credits
Some features use third-party AI models. These features are optional and are off unless enabled for your workspace.
AI usage is metered and billed monthly in token batches, separately from your subscription. A batch is consumed as you use AI features; you buy a further batch only when you need one, and a month in which you use no AI carries no AI charge. Any batch allowance included with a plan is allocated for the billing period, may be distributed on a weekly quota, and expires at the end of the period in which it is granted — unused included allowance does not roll over. Batches you purchase in addition to your plan are consumed after any included allowance and follow the expiry stated at purchase.
Token batches have no cash value, are not redeemable for money, and are not refundable once consumed.
AI output is generated automatically. It can be wrong. You are responsible for reviewing AI output before relying on it, and must not treat it as legal, medical, financial, tax or other regulated professional advice.
Content you send to an AI feature is transmitted to the model provider named in our subprocessor list in order to produce a response.
Availability and support
We aim to keep the platform available and will make commercially reasonable efforts to do so, but we do not guarantee uninterrupted or error-free operation unless a written service level agreement says otherwise.
Planned maintenance may cause brief interruptions. We aim to give advance notice of maintenance expected to be disruptive.
Intellectual property
AppSite and its licensors own the platform software, branding, designs and documentation. You receive a non-exclusive, non-transferable right to use it for your own business for as long as your subscription is current.
You may not copy, resell, sublicense or reverse engineer the software except as permitted by law or by a written agreement with us.
Third-party services
The platform integrates with third-party services — payment processors, email delivery, domain registrars, AI providers and others. Those services have their own terms and privacy practices, and we are not responsible for their content, security, availability or actions.
Where you connect your own third-party account, that relationship is between you and that provider.
No professional advice
The platform does not provide legal, medical, psychological, financial, tax, counselling or other regulated professional advice. Wellness, community, educational and advocacy features are informational and supportive only.
Warranty disclaimer
Except as expressly stated in these Terms, the services are provided "as is" and "as available" to the fullest extent permitted by law, without warranties of merchantability, fitness for a particular purpose or non-infringement.
Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, business, goodwill or opportunity.
Liability cap
Each party's total aggregate liability arising out of or relating to the services is limited to the fees you paid to AppSite in the twelve months before the event giving rise to the claim.
This cap does not apply to your payment obligations, to either party's infringement of the other's intellectual property, or to liability that cannot be limited by law.
Termination and what happens to your data
Either party may terminate a subscription at the end of a billing period. We may terminate immediately for material breach that is not cured after notice.
For 30 days after termination you may export your data. After that period we delete it from active systems, and from backups on the normal backup rotation described in our Privacy Policy.
Changing your tenancy
You may move between shared and dedicated tenancy by agreement. Because the two models differ in who controls the data, who deploys and who is liable, the Terms that apply to you change when your tenancy changes.
When your tenancy changes, we will ask an administrator of your organization to review and accept the edition of these Terms that applies to the new model. Continued use after a tenancy change is conditional on that acceptance.
Changes to these Terms
We may update these Terms. For material changes we will give notice and, where the change affects your rights or obligations, ask you to accept the new version. The current version and its effective date are shown at the top of this page.
Previous accepted versions are retained so you can see what you agreed to and when.
Governing law
These Terms are governed by the laws of British Columbia, Canada, without regard to conflict of laws rules, except where mandatory local consumer law says otherwise. The parties submit to the courts of that jurisdiction.
Contact
Questions about these Terms: paul@appsite.ca
terms v2.3.0 · shared · 83d21add690c894a
Your platform runs inside your own Google Cloud organization, on projects and a billing account you own. Your data is never stored in AppSite's shared databases. AppSite delivers the software to repositories you control, and you perform the deployment. AppSite holds no standing access to your environment.
Acceptance
By accessing or using AppSite — including any module, dashboard, portal, tenant site, API or connected service — you agree to these Terms. If you are agreeing on behalf of an organization, you confirm you are authorized to bind that organization, and "you" means that organization.
If you do not agree, do not use the services.
Beta service
AppSite is currently offered as a public beta. The platform is under active development: features may change, be withdrawn, or behave unexpectedly, and interruptions and defects should be expected rather than treated as unusual.
You should use the beta for evaluation, testing, and preparing your business data — not as the sole system of record for anything your business cannot afford to lose. Keep your own independent copy of any data that matters to you. Do not rely on the platform as your only copy.
We may change, suspend or discontinue any part of the beta, and may reset, migrate or delete beta data, at any time and without notice.
Beta data loss and your remedy
Data created during the beta may be lost, corrupted, or made unrecoverable. That includes records you have entered, uploaded files, configuration, and anything generated by AI features. Backups are taken, but during the beta we do not warrant that any particular data can be restored, and we do not offer a recovery time or recovery point commitment.
AppSite does not currently carry insurance covering customer data loss or business interruption. We are telling you this plainly so you can decide what to put into the platform during the beta.
Accordingly, and to the fullest extent permitted by law, your sole and exclusive remedy for loss, corruption or unavailability of data during the beta is a refund of the fees you paid to AppSite for the affected subscription period, up to and including a full refund of all fees you have paid. We will not be liable for any other loss arising from beta data loss, including lost business, lost revenue, or the cost of reconstructing your records.
Nothing in this section limits any liability that cannot be limited under applicable law, including under consumer protection legislation.
Your tenancy
Your platform runs inside a Google Cloud organization, projects and billing account that you own. Your data is stored only in your own projects and is not written to AppSite's shared databases.
AppSite delivers the software as source code to repositories you control. You perform the deployment. AppSite does not deploy to your environment and does not hold standing administrative access to it. Any access you grant to AppSite personnel for support is scoped, logged and revocable by you at any time.
Because you own the environment, you are responsible for your own cloud spend, quota limits, availability, backup retention and disaster recovery. AppSite is responsible for the software it supplies, not for the operation of your infrastructure.
Accounts and access
You are responsible for activity under your account and for keeping credentials secure. Tell us immediately if you suspect unauthorized access.
Administrators in your organization can grant, change and revoke other users' access. You are responsible for the access your administrators grant.
We may suspend an account that violates these Terms or creates a security, legal or operational risk. Where practical we will tell you first; where the risk is active we may suspend first and tell you promptly after.
Your data and content
You own the data and content you put into the platform. You grant AppSite only the rights needed to host, transmit, secure, back up and support it, and to provide the features you have enabled.
AppSite does not sell customer data, and does not use the contents of your workspace to train machine learning models.
You are responsible for having the right to submit the content you submit, and for its lawfulness.
Acceptable use
You may not use the platform to break the law, infringe others' rights, send unsolicited bulk email, distribute malware, attempt to breach or overload the platform or another customer's workspace, probe or scan infrastructure you do not own, or resell the platform except under a written agreement.
You may not attempt to access another tenant's data. Where the platform is shared, deliberate attempts to cross tenant boundaries are treated as a security incident and may result in immediate suspension.
Subscriptions, fees and renewal
Paid plans renew automatically for the same period until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period and does not retroactively refund that period.
Beta subscriptions taken during the beta window are held at $33 per month for 24 months from the start of the subscription. At the end of that 24-month term the subscription renews at the then-current standard rate, which is $44 per month as at the date of these terms. The held rate applies only for as long as the subscription remains active and uncancelled.
Client portal access is billed on activity, not on seats reserved: $1 per month for each portal client who signs in or transacts during that month. A portal client who is inactive for a month is not charged for that month, and a workspace begins with no portal clients.
User allowances depend on tenancy. On the shared platform a subscription includes up to 5 administrator users and up to 50 staff users, and developer seats are not offered. On a dedicated tenancy you operate your own infrastructure and pay its costs directly, so administrator and staff users are not capped; developer seats are limited to 3.
Fees are stated in Canadian dollars unless your plan says otherwise, and are exclusive of taxes. Applicable taxes are added based on your billing jurisdiction.
We may change pricing for a future renewal with at least 30 days' notice. Price changes never apply retroactively to a period you have already paid for.
Non-payment may lead to suspension. We will give notice and a reasonable opportunity to resolve it before suspending a paid account.
Cloud costs
Your Google Cloud charges are billed to you directly by Google under your own agreement with them. AppSite does not resell, mark up, control or guarantee those charges, and is not liable for them — including charges arising from your own configuration, traffic, retention settings or quota changes.
AppSite fees cover the software licence, delivery and the support tier you have purchased.
AI features and credits
Some features use third-party AI models. These features are optional and are off unless enabled for your workspace.
AI usage is metered and billed monthly in token batches, separately from your subscription. A batch is consumed as you use AI features; you buy a further batch only when you need one, and a month in which you use no AI carries no AI charge. Any batch allowance included with a plan is allocated for the billing period, may be distributed on a weekly quota, and expires at the end of the period in which it is granted — unused included allowance does not roll over. Batches you purchase in addition to your plan are consumed after any included allowance and follow the expiry stated at purchase.
Token batches have no cash value, are not redeemable for money, and are not refundable once consumed.
AI output is generated automatically. It can be wrong. You are responsible for reviewing AI output before relying on it, and must not treat it as legal, medical, financial, tax or other regulated professional advice.
Content you send to an AI feature is transmitted to the model provider named in our subprocessor list in order to produce a response.
Availability and support
Availability of your platform depends on infrastructure you operate, so AppSite does not warrant its uptime. AppSite warrants the software it supplies, and provides support at the tier you have purchased.
Software updates are made available to your repositories. You choose when to deploy them. AppSite is not responsible for defects that a released fix would have corrected where you have chosen not to deploy it.
Intellectual property
AppSite and its licensors own the platform software, branding, designs and documentation. You receive a non-exclusive, non-transferable right to use it for your own business for as long as your subscription is current.
You may not copy, resell, sublicense or reverse engineer the software except as permitted by law or by a written agreement with us.
Source code
Delivery of source code to your repositories is for the purpose of running and supporting your own platform. It does not transfer ownership and does not grant a right to redistribute, resell, or operate the software as a service for third parties.
Modifications you make to delivered code are yours, but AppSite's support and warranty obligations do not extend to modified code or to defects caused by modifications.
Third-party services
The platform integrates with third-party services — payment processors, email delivery, domain registrars, AI providers and others. Those services have their own terms and privacy practices, and we are not responsible for their content, security, availability or actions.
Where you connect your own third-party account, that relationship is between you and that provider.
No professional advice
The platform does not provide legal, medical, psychological, financial, tax, counselling or other regulated professional advice. Wellness, community, educational and advocacy features are informational and supportive only.
Warranty disclaimer
Except as expressly stated in these Terms, the services are provided "as is" and "as available" to the fullest extent permitted by law, without warranties of merchantability, fitness for a particular purpose or non-infringement.
Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, business, goodwill or opportunity.
Liability cap
Each party's total aggregate liability arising out of or relating to the services is limited to the fees you paid to AppSite in the twelve months before the event giving rise to the claim, unless your written enterprise agreement sets a different cap, in which case that agreement governs.
AppSite's liability expressly excludes anything arising from infrastructure you operate, cloud charges billed to you by your provider, your configuration choices, and deployments you perform.
This cap does not apply to your payment obligations, to either party's infringement of the other's intellectual property, or to liability that cannot be limited by law.
Termination and what happens to your data
Either party may terminate a subscription at the end of a billing period. We may terminate immediately for material breach that is not cured after notice.
Your data stays where it already is — in your own cloud projects. Termination does not require AppSite to delete or return it, because AppSite does not hold it. Any access you granted to AppSite personnel should be revoked by you.
On termination your licence to run the AppSite software ends, and you must stop using and deploying it. Software already deployed must be decommissioned within 30 days unless we agree otherwise in writing.
Changing your tenancy
You may move between shared and dedicated tenancy by agreement. Because the two models differ in who controls the data, who deploys and who is liable, the Terms that apply to you change when your tenancy changes.
When your tenancy changes, we will ask an administrator of your organization to review and accept the edition of these Terms that applies to the new model. Continued use after a tenancy change is conditional on that acceptance.
Changes to these Terms
We may update these Terms. For material changes we will give notice and, where the change affects your rights or obligations, ask you to accept the new version. The current version and its effective date are shown at the top of this page.
Previous accepted versions are retained so you can see what you agreed to and when.
Governing law
These Terms are governed by the laws of British Columbia, Canada, without regard to conflict of laws rules, except where mandatory local consumer law says otherwise. The parties submit to the courts of that jurisdiction.
Contact
Questions about these Terms: paul@appsite.ca
terms v2.3.0 · dedicated · 8dea4441e3e4f201